Frequently Asked Questions

Do you offer free shipping?
Yes. We currently offer free standard shipping on eligible U.S. orders.

How can I track my order?
Once your order ships, tracking information will be provided by email when available.

How long does shipping take?
Delivery times vary depending on the product and destination. Tracking details will be provided once your order ships.

How do returns work?
Please contact us before sending an item back so we can confirm eligibility and provide the correct return instructions.

How do I choose the right size?
Check the size information listed on the product page before ordering. If you are unsure, contact us and we’ll be happy to help.

How can I contact PetVerse?
You can reach us through our Contact page and we’ll respond as soon as possible.